Terms and conditions

DEAD NORTHERN 2022 TICKET TERMS AND CONDITIONS: 1. All Dead Northern Tickets are non-refundable unless stated otherwise 2. Dead Northern E-Tickets are UNIQUE TO EACH ATTENDEE(S) 3. You must be at least 18 years of age in order to gain entry to Dead Northern Festival events 4. Valid photographic ID is required upon entry to verify your E-Ticket and age. Suitable forms of valid photographic ID include your passport and driver’s licence. Photocopies are not acceptable Times of events will be listed via our website admin.deadnorthern.co.uk. Last entry for each event is stated as above. If you arrive after this time you will not be allowed into the event and your ticket will not be refunded All E-Tickets have a unique barcode. Duplicate E-Tickets will be refused at the door and you will not be able to gain entry to the festival.

Covid Safe Terms and Conditions IMPORTANT: Due to COVID-19, additional Terms and Conditions of Sale now apply to all bookings. Please read the following terms and conditions, Purchasing tickets To purchase tickets, you must provide the following contact details for everyone attending: Full name, mobile number and residential address Contact details, along with seating allocation, will be kept by Dead Northern for 56 days from the date of the performance Patrons agree that all contact information will be available to public health officers upon request Dead Northern will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes No paper tickets will be printed at any time Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not individuals. Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning No tickets will be mailed or held for collection at the Venue Seating will be allocated by the Venue based on the size of the group, time of booking and venue configuration, to allow compliance with current social distancing requirements If available, tickets purchased at the Venue will be by contactless payment methods only If for any reason the event is cancelled Patrons will be refunded 100% of the purchase price within 30 days or they can choose to retain their tickets for use at the re-scheduled event. At the event The Patron is responsible for having their ticket/s available on their phone or printed out, with the barcode/s clearly visible, for scanning at the door. Tickets will not be reprinted at the Venue Patrons must not attend if they are sick or have been overseas in the previous fortnight Patrons may be asked health screening questions on arrival to the Venue and may be temperature checked Patrons who are unwell, or who have a high temperature, will not be able to attend the event, and a full refund will be provided Patrons agree to abide by all social distancing and health protocols Patrons agree to follow the instructions of Venue staff at all times If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse Refunds or exchange of tickets will be available to any customer who has developed any Covid-19 symptoms after the purchase of tickets, or who has come into contact with anyone who is symptomatic or is a confirmed case Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.

FACE COVERINGS
In line with government guidelines, face coverings are no longer mandatory however we do encourage customers to use them if possible.

SOCIAL DISTANCING
Social distancing measures have been implemented across all areas within the venue in line with local government guidelines as required.

HAND WASHING
All employee and customer toilets will be stocked with anti-bacterial hand soap, and stringent handwashing guidelines will be in place for all employees to supplement our current personal hygiene policy.

HAND SANITISERS
Hand sanitizer stations are provided in all venues and cinemas for customers and employees.

ADDITIONAL CLEANING
Our already high cleaning standards will be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the cinema.